For more information or to request additional arrangements to suit your needs, please contact our reception or Office Manager:
Tel: 01698 206906
Fax: 01698 206960
Textphone Prefix: 18001
If you are a wheelchair user or have restricted mobility
Parking facilities: There are private parking facilities at this office. The nearest drop kerb is approximately 32 metres from the office entrance.
To request advice about parking for disabled drivers please contact our reception.
Approach to Main Entrance: There are no steps leading to the main entrance. The front entrance has two doors which open out. The rear entrance has a ramp leading to the security door. Assistance may be required to manage the doors. Please contact our reception prior to attendance to make arrangements. Door Width: Front entrance: approximately 850mm
Rear entrance: approximately 880mm
Push-pad or Automatic door: No
Low level bell / or other: Yes
Approach to Reception Area: Assistance may be required as there are 2 doors which open out. Please contact our reception prior to attendance to make arrangements.
There is a low level counter.
There is seating available in our reception area. Further seating can be provided on request. Please ask if you need extra assistance.
Approach to Interview / Conference Rooms: Fully accessible through doors 840mm wide.
Audible emergency alarms: high pitched tone
Our staff have a responsibility to ensure that they accompany any visitors during an emergency evacuation to the muster point designated in local Fire Evacuation Plans. Visitors must not be left unattended and should be accompanied at all times during an emergency evacuation until the all clear is given for re-entry to the building. Where appropriate a suitable emergency evacuation plan will be in place to ensure safe evacuation of disabled persons during an emergency situation.
Please advise the local Office Manager if you have any special requirements.
If you have a visual impairment
Colour definition: Where possible, our office uses colour definition to indicate changes in floor levels, doors, steps/stairs and emergency signs.
Written documents: We will try to make information available in a suitable format to meet your particular needs. To request correspondence and/or documents in your preferred accessible format, please contact us.
Our office welcomes guide dogs: The dog's comfort is your responsibility but we will provide a bowl of water on request.
Accessible lift system: The office lift has raised floor indicator buttons, 'voice-over' floor and door alerts.
If you have a hearing impairment
Hearing Aid Users: We have a Hearing Induction Loop System in our reception area.
Lip Readers: Our staff are issued with good-practice guidance and we will make efforts to provide adequate lighting in any interview space to suit your needs.
Access to Sign Language interpreter: If you need us to have an interpreter available, you must let us know as soon as possible, so that we have enough time to arrange this.
Textphone users: You can access our services by calling through the RNID Typetalk service using the prefix 18001. There are no public textphones in the office.
Accessible lift system: The lift has illuminated floor level indicators.
Emergency alarms: There are currently no visual or personal alarm systems in this office. Please advise our staff of your needs.
Accessible toilet and comfort facilities
Public Toilets: The nearest public toilets are located at the sheriff court, approx 100 meters.
Wheelchair-accessible toilets: Please ask to use the unisex accessible toilets available on the ground floor. A pull-cord is located in this toilet. Door Width: approximately one metre.
Access to Refreshments: There are no public canteen or vending machine facilities in the building.